Frequently Asked Questions
At HighEndZonee, we aim to provide a seamless shopping experience for our customers. Below are the answers to some of the most common questions we receive. If you don’t find the answer you’re looking for, feel free to reach out to us directly at [email protected], and we’ll be happy to assist you!
1. What payment methods do you accept?
We accept the following payment methods for all orders placed on HighEndZonee:
- PayPal: A secure and trusted payment platform that allows you to pay with your PayPal balance, linked bank accounts, or credit/debit cards.
- Stripe: A reliable payment processor that accepts payments via major credit and debit cards including Visa, MasterCard, American Express, and Discover.
2. Is my payment information secure?
Yes, your payment information is completely secure. We use SSL encryption to ensure that all data exchanged during checkout is protected. Additionally, our payment processors, PayPal and Stripe, are both PCI-DSS compliant, meaning they adhere to the highest security standards for processing payments. We also use tokenization, which replaces sensitive payment information with a unique identifier to prevent unauthorized access.
3. How long will it take to receive my order?
- Order Processing Time: Once your order is placed, it will be processed within 2-4 business days (Monday to Friday, 8:00 AM – 6:00 PM ET).
- Shipping Time: After your order has been processed, you can expect your items to arrive within 7 to 15 business days. All deliveries are made Monday to Friday during standard business hours.
4. Do you offer free shipping?
Yes! We offer free shipping on all orders over $199 within the United States. For orders under $199, a flat shipping fee of $7.99 will apply.
5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s status and delivery progress directly through the carrier’s website (FedEx, UPS, or USPS).
6. Do you ship internationally?
Currently, we only ship within the United States. We are working on expanding our shipping capabilities to include international destinations, so please check back in the future for updates.
7. Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at [email protected]. We will make every effort to accommodate address changes as long as the order has not yet been shipped. Once the order has been processed and shipped, we are unable to modify the shipping address.
8. What if my order arrives damaged or defective?
We take great care in packaging your items, but if your order arrives damaged or defective, please contact us within 7 days of receiving your order. We will guide you through the return process and offer a replacement or refund as appropriate. In the case of damaged items, we will also cover the return shipping costs.
9. Can I return or exchange my items?
Yes, we accept returns and exchanges within 30 days of receiving your order. The item must be in unused and unworn condition, with all original packaging and tags intact. Please contact us at [email protected] to initiate the return or exchange process.
For exchanges, we will provide a replacement item once the original product is returned to us. A 10% restocking fee may apply unless the item was defective or damaged.
10. How long will it take to receive my refund?
Refunds are processed within 2-5 business days after we receive your returned item and inspect it. The refund will be issued to the original payment method. Please note that the shipping cost of the original order is non-refundable, and return shipping costs may apply.
11. How are taxes and handling charges calculated?
A 5% sales tax will be charged on all orders shipped within the United States. The tax will be calculated and added at checkout. Additionally, customers are responsible for a 10% return shipping fee unless the item was damaged or defective.
12. What should I do if my payment is declined?
If your payment is declined, please check that your payment information is correct (card number, expiration date, CVV, etc.). If the issue persists, you may want to contact your bank or payment provider. If you need further assistance, please contact us at [email protected], and we will help you resolve the issue.
13. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will be happy to cancel it and issue a refund. Once the order has been shipped, we are unable to cancel it, but you can initiate a return upon receiving the item.
14. Are there any shipping restrictions?
We currently ship only within the United States. We do not ship to international addresses or PO Boxes at this time. Shipping restrictions may also apply in certain remote areas, which could affect delivery times.
15. How do I contact customer support?
For any questions or assistance, you can reach our customer support team via:
Company Name: SHOE ANESTHESIA LLC
Company Number: L21000356881
Address: 4722 Lark Ridge Cir, Sarasota, FL 34233, United States
Email: [email protected]
Phone: +1 (321) 327-5550
Business Hours: Monday – Friday 8:00 am – 6:00 pm (Eastern Time, ET)
Response Time: Our customer service team typically responds within 12 hours during business days
We hope these answers have addressed any questions you may have. If you need further assistance or have additional queries, don’t hesitate to contact us. We are here to ensure that your experience at HighEndZonee is as enjoyable and smooth as possible!