Shipping Policy

Welcome to highendzonee, proudly brought to you by SHOE ANESTHESIA LLC. We are committed to providing an exceptional shopping experience by ensuring efficient and transparent shipping services. Please carefully review our detailed shipping policies below.

Order Processing Time

Orders are processed within 2-4 business days, from Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, ET), excluding weekends and holidays. Orders placed after the daily cut-off time of 9:00 PM (Eastern Time, ET) will be processed the next business day.

Shipping Rates & Costs

  • Free Shipping for orders totaling $199 or more.

  • A flat-rate shipping fee of $7.99 applies to orders under $199.

Shipping Time & Delivery Estimates

Delivery typically occurs within 7 to 15 business days, Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, ET). Delivery timeframes may vary slightly due to shipping carrier delays, weather conditions, or high-order volumes, especially during peak seasons.

Shipping Carriers

highendzonee partners with reliable and reputable shipping carriers including:

  • FedEx

  • UPS

  • USPS

Carrier selection depends on delivery location and the fastest available shipping options at the time of dispatch.

Shipment Tracking

Once your order has shipped, you’ll receive a confirmation email containing your tracking number. Track your package effortlessly using the tracking number provided via our carrier’s official website.

Shipping Areas

Currently, highendzonee ships exclusively within the United States. We are committed to expanding our shipping regions in the future to better serve our valued customers.

Shipping Restrictions

Unfortunately, at this time, we cannot deliver orders to P.O. Boxes or APO/FPO military addresses. We require a valid physical address to ensure secure and prompt delivery.

Taxes

A flat 5 % sales tax is applied to every order, regardless of destination state.

The 5 % tax is automatically added at checkout, and you will see the exact amount before confirming payment

Handling Charges

No additional handling charges are applied to any orders. The quoted shipping fee covers the entire handling and packaging process.

Delivery Issues

If you encounter any issues with your delivery, such as delays beyond the estimated timeframe, incorrect delivery, or incomplete orders, please promptly contact us at contact@highendzonee.com. We will swiftly investigate and rectify any issues to ensure your complete satisfaction.

Damaged or Lost Items

In the rare event that your order arrives damaged or is lost during transit, immediately notify us via email at contact@highendzonee.com. We will work diligently with our shipping partners to resolve the issue promptly by replacing your items or providing a full refund.

Order Address Changes

Please contact us immediately if you need to update your shipping address after placing your order. Changes can only be made before the order is shipped. Once dispatched, the address cannot be altered.

Returns & Exchanges

We offer a comprehensive 30-day return policy on eligible items. For detailed instructions and eligibility criteria, please refer to our Returns & Refund Policy page.

Contact Us

If you have additional questions or require assistance regarding your shipment, please contact our dedicated customer support team at:

Company Name: SHOE ANESTHESIA LLC

Company Number: L21000356881

Address: 4722 Lark Ridge Circle, Sarasota, Fl, 34233, United States

Email: contact@highendzonee.com

Phone:+1 (978) 637-6579

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Eastern Time, ET)

Response Time: Our customer service team typically responds within 12 hours during business days

Thank you for choosing highendzonee. We appreciate your business and strive to offer you the best service possible.