Shipping Policy
At HighEndZonee, we are dedicated to providing our customers with a seamless and efficient shopping experience. We strive to ensure that your orders are processed promptly and delivered safely, all while offering competitive shipping rates. Below is our comprehensive shipping policy designed to outline the entire process, from order placement to delivery.
Order Processing Time
Once your order is placed, it will be processed within 2-4 business days from Monday to Friday, between 8:00 AM and 6:00 PM Eastern Time (ET). Our team works diligently to verify your order, prepare it for shipment, and ensure that all items meet our quality standards. Please note that orders placed on weekends or holidays will begin processing on the next business day.
During high-demand periods, such as holidays, processing times may take a little longer. We appreciate your patience and assure you that we are committed to getting your Nike shoes to you as quickly as possible.
Shipping Time & Delivery Estimates
After your order is processed, we use trusted carriers such as FedEx, UPS, and USPS to ship your items. Shipping times generally take between 7 to 15 business days, depending on the destination and the selected shipping method. All deliveries are made from Monday to Friday, between 8:00 AM and 6:00 PM ET.
Please be aware that shipping times can vary based on factors such as location, weather conditions, and unforeseen delays with shipping carriers. We encourage you to track your order using the tracking number provided to stay up-to-date on its progress.
Shipping Charges
- Free Shipping: We are pleased to offer free shipping for orders over $199 within the United States.
- Shipping Fee: For orders under $199, a flat shipping fee of $7.99 will be applied at checkout.
Tracking Your Order
Once your order has been shipped, you will receive an email containing a tracking number along with a link to the carrier’s tracking page. You can use this tracking number to follow your order as it makes its way to you. We recommend checking the tracking information regularly to stay informed about the delivery status.
If you experience any issues with your tracking information or have any questions about your shipment, please don’t hesitate to reach out to our customer service team at [email protected].
Shipping Areas
Currently, we are only able to ship within the United States. We do not offer international shipping at this time.
If you are located outside the United States, we suggest checking back in the future as we continuously work on expanding our shipping services.
Shipping Restrictions
At HighEndZonee, we take great care to ensure that your order reaches you safely. However, certain restrictions apply:
- Shipping to PO Boxes: We are able to ship to PO Box addresses within the United States; however, please note that shipping to these addresses may sometimes experience longer delivery times.
- Shipping to Military Addresses: We are able to ship to APO, FPO, and DPO addresses through USPS. Delivery times to these addresses may vary based on military mail routing.
- Shipping to Remote Areas: If you are located in a remote area or an area with limited delivery service, please be aware that shipping may take additional time or require special arrangements.
Taxes & Handling Charges
In accordance with applicable laws, sales tax of 5% will be charged on all orders shipped within the United States. This tax will be calculated and added at checkout.
We strive to maintain transparency with our customers, and there are no hidden fees or additional handling charges beyond the stated shipping fees and taxes.
Delivery Problems
If there are any issues with the delivery of your order, such as delays, damaged items, or missing packages, please get in touch with us immediately. We will work with the shipping carrier to resolve the situation as quickly as possible.
To assist us in resolving delivery problems effectively, please ensure that you have your order number, tracking information, and any relevant details ready when contacting us.
Damaged or Lost Items
While we take great care in packaging your items for shipping, accidents can happen. If your order arrives damaged or if you believe your package has been lost in transit, please contact us within 7 days of receiving your order. We will guide you through the process of returning the damaged item and issuing a replacement or refund, as appropriate.
Please note that we may request photos of the damaged item or packaging to expedite the process and assist with claims to the carrier.
Returns & Exchanges
We offer a 30-day return and exchange policy for unworn, unused, and unaltered products. If you wish to return or exchange an item, please contact us at [email protected] for return instructions. Items must be returned in their original packaging and condition, and returns are subject to a 10% restocking fee unless the item was damaged or defective.
For exchanges, we will provide a replacement item upon receipt of the original product. If you have any questions about our return and exchange policy, please review our dedicated Returns & Refund Policy or contact our customer support team.
Final Thoughts
At HighEndZonee, we aim to provide an outstanding shopping experience with fast and reliable shipping services. If you have any questions about our shipping process, need assistance with tracking your order, or need help with a return or exchange, please don’t hesitate to contact us. We are here to help and ensure that your experience is smooth from the moment you place your order until your Nike shoes arrive at your door.
Customer Support
Company Name: SHOE ANESTHESIA LLC
Company Number: L21000356881
Address: 4722 Lark Ridge Cir, Sarasota, FL 34233, United States
Email: [email protected]
Phone: +1 (321) 327-5550
Business Hours: Monday – Friday 8:00 am – 6:00 pm (Eastern Time, ET)
Response Time: Our customer service team typically responds within 12 hours during business days
Thank you for shopping at HighEndZonee. We appreciate your business and look forward to serving you again soon!