Returns & Refund Policy

Thank you for shopping with highendzonee, a premium brand brought to you by SHOE ANESTHESIA LLC. We prioritize customer satisfaction and aim to make your shopping experience exceptional. Please carefully review our detailed refund and return policies below.

Eligibility for Returns and Exchanges

You may request a return or exchange within 30 days from the date of purchase. To qualify, items must be:

  • In original condition

  • Unworn and unwashed

  • Accompanied by original tags and packaging

How to Return or Exchange an Item

To initiate a return or exchange, please contact our customer support team via email at contact@highendzonee.com. Once your request is reviewed, we will provide you with clear instructions and the return address:

Return Address: SHOE ANESTHESIA LLC 4722 Lark Ridge Circle, Sarasota, Fl, 34233, United States

Return Conditions

We kindly ask that all returns are carefully packaged to prevent damage during transit. Products returned damaged due to improper packaging will not be eligible for refunds or exchanges.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective. In such cases, highendzonee will cover the return shipping costs.

Non-Returnable Items

For hygienic and safety reasons, certain products cannot be returned, including:

  • Customized or personalized items

  • Items marked as final sale

  • Items clearly used or damaged by the customer

Damaged or Defective Products

We sincerely apologize if you’ve received a damaged or defective product. Please notify us immediately at contact@highendzonee.com within 48 hours of receiving your order. We will arrange a replacement, exchange, or full refund upon receiving and inspecting the returned product.

Exchange Policy

We gladly accommodate exchanges if you’d prefer another size, color, or product variant, provided the items meet our return eligibility criteria. Exchanges will depend on stock availability.

Reason for Return

To serve you better and improve your future shopping experiences, please clearly state the reason for your return or exchange when contacting us.

Refund Processing Time

Refunds will be processed within 2-5 business days after receiving and inspecting your returned items. Refunds are credited back to the original payment method used during the purchase.

Can I Change My Shipping Address?

You may update your shipping address before your order has been shipped. Please contact us immediately at contact@highendzonee.com to request an address change.

Cancellation Policy

Orders may be canceled within 24 hours of purchase. If the order has already shipped, it cannot be canceled but may be returned according to the above policies.

For any further inquiries or assistance regarding returns, exchanges, or refunds, please do not hesitate to contact our dedicated customer service team at contact@highendzonee.com.

Thank you for choosing highendzonee. We value your trust and strive for your complete satisfaction!

Contact Information

For any questions or concerns regarding this Refund and Returns Policy, please reach out to us at:

Company Name: SHOE ANESTHESIA LLC

Company Number: L21000356881

Address: 4722 Lark Ridge Circle, Sarasota, Fl, 34233, United States

Email: contact@highendzonee.com

Phone:+1 (978) 637-6579

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Eastern Time, ET)

Response Time: Our customer service team typically responds within 12 hours during business days