Frequently Asked Questions
At nicesnkpro, we strive to provide a smooth and seamless shopping experience. Below are answers to some frequently asked questions to help guide you through our services. If you have any additional questions or concerns, feel free to contact us directly.
1. What payment methods do you accept?
We accept the following payment methods for your convenience:
- PayPal
- Stripe (Credit/Debit Cards including Visa, MasterCard, American Express, Discover, and more)
Both of these payment platforms ensure secure and reliable transactions for all your purchases on our website.
2. How do I track my order?
Once your order has shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor the progress of your shipment directly through the carrier’s website (FedEx, UPS, or USPS).
3. How long does it take for my order to be processed and shipped?
Our order processing time is typically 2 to 4 business days from Monday to Friday, between 8:00 AM – 6:00 PM Pacific Time (PT). Once your order is processed, delivery takes an additional 7 to 15 business days, depending on your location.
4. Do you offer free shipping?
Yes! Orders over $199 qualify for free shipping. For orders under $199, a shipping fee of $7.99 will be applied at checkout.
5. What shipping carriers do you use?
We use trusted carriers to deliver your items safely and securely. Our shipping partners include:
- FedEx
- UPS
- USPS
6. Do you ship internationally?
Currently, we only ship to addresses within the United States. Unfortunately, we do not offer international shipping at this time.
7. How can I change my shipping address after placing an order?
If you need to change the shipping address, please contact us as soon as possible. We can make changes to your address as long as the order has not been processed or shipped. Once an order is in transit, we are unable to modify the shipping address.
8. What happens if my order is damaged or lost during shipping?
If your item is damaged or lost during shipping, we will assist you with the issue. For damaged items, please send clear photos of the damage to [email protected] within 7 days of receiving your order. If your item is lost in transit, we will initiate an investigation with the carrier and offer a replacement or refund based on the situation.
9. How do I return or exchange an item?
We accept returns within 30 days of receipt, as long as the item is in new, unused condition and in its original packaging. To request a return or exchange, please contact us at [email protected], and we will guide you through the process.
For exchanges, you can swap your item for a different size, color, or style (subject to availability).
10. How long will it take for me to receive a refund?
Once your return is processed, we will issue a refund within 2 to 5 business days. Please note that depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account.
11. Do you charge sales tax?
Yes, a 5% sales tax will be added to all orders, as required by law. The tax will be calculated and displayed at checkout before you confirm your order.
12. Is my payment information secure?
Absolutely! We use industry-leading technology to ensure your payment information is secure. Both PayPal and Stripe use encryption and comply with PCI-DSS standards to protect your data during transactions. We never store your credit card information on our servers.
13. Can I modify or cancel my order after it’s placed?
You can modify or cancel your order within 24 hours of placing it, as long as the order has not yet been processed or shipped. If your order has already been processed or shipped, we are unable to make any changes, but you can return the item following our Returns & Refund Policy.
14. What if I receive the wrong item?
If you receive the wrong item, please contact us immediately at [email protected]. We will arrange for a return and send you the correct item at no additional cost.
15. Do you offer gift cards?
At this time, we do not offer gift cards for purchase. However, we are working on expanding our product offerings, so be sure to check back for future updates.
Contact Us
If you have further questions or concerns, please feel free to reach out to us at:
Company Name: A & N Shoe Service LLC
Company Number: 18012535
Address: 1077 Baxter Street, Suite I, Athens, GA, 30606, United States
Email: [email protected]
Phone: +1(205) 209-8885
Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)
Response Time: Our customer service team typically responds within 12 hours during business days
We hope these FAQs help provide the information you need for a smooth shopping experience at nicesnkpro!