Frequently Asked Questions
1. How can I track my order?
Once your order has shipped, you’ll receive a confirmation email containing your tracking number. We ship using reliable services such as FedEx, UPS, and USPS, allowing you to conveniently track your shipment directly through the carrier’s website.
2. What payment methods do you accept?
At highendzonee, we currently accept secure payments via PayPal and Stripe. Both platforms ensure fast, secure, and convenient checkout experiences.
3. Is my payment information secure?
Absolutely. Your security is our priority. Payments processed through PayPal and Stripe are encrypted and comply with industry-standard PCI DSS requirements, ensuring your personal and financial information remains confidential and protected.
4. Can I cancel my order?
Yes, orders can be canceled within 24 hours after placement or before they’re processed. If your order is already in process or shipped, please contact us immediately at contact@highendzonee.com for assistance.
5. How long will it take to receive my order?
We process orders within 2-4 business days, Monday through Friday, between 8:00 AM – 6:00 PM (Eastern Time, ET) Delivery typically takes between 7-15 business days after processing. Please allow additional time during peak seasons and holidays.
6. Do you offer free shipping?
Yes! Orders totaling over $199 qualify for free shipping within the United States. Orders below this threshold will incur a flat-rate shipping charge of $7.99.
7. Do you ship internationally?
Currently, we only ship to locations within the United States. International shipping is not available at this time.
8. What should I do if my order is damaged or missing items upon arrival?
Please contact our support team at contact@highendzonee.com immediately if your order arrives damaged, defective, or incomplete. Provide your order number and clear photos of the issue, and we’ll promptly resolve the matter.
9. How do returns and exchanges work?
We offer a hassle-free 30-day return and exchange policy. Items must be unworn, unwashed, undamaged, and in their original packaging with tags attached. For detailed instructions, please review our Returns & Refund Policy.
10. Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as receiving the wrong item or a defective product.
11. Can I change the shipping address after placing an order?
To request a change to your shipping address, please contact us at contact@highendzonee.com as soon as possible. Changes are possible only if your order has not yet shipped.
12. Are taxes applied to my order?
Yes, a standard tax rate of 5% is applied to orders, as required by local regulations.
For further questions or specific assistance, please reach out directly:
Contact Us:
Company Name: SHOE ANESTHESIA LLC
Company Number: L21000356881
Address: 4722 Lark Ridge Circle, Sarasota, Fl, 34233, United States
Email: contact@highendzonee.com
Phone:+1 (978) 637-6579
Business Hours: Monday – Friday 8:00 am – 6:00 pm (Eastern Time, ET)
Response Time: Our customer service team typically responds within 12 hours during business days
Thank you for shopping with highendzonee by SHOE ANESTHESIA LLC!
